Submit account, subscription, international route, client setup, billing, and refund questions through the ticket page. Your issue details and support history stay in the same conversation for easier follow-up.
Use tickets first for issues that require checking account status, subscription records, or connection conditions. Use email or Telegram only after a valid contact entry is published on this page.
Best for account access, plan status, subscription import, route connections, client configuration, payment records, and refund requests that require ongoing follow-up.
After submission, your request enters the support queue. Follow the ticket page for progress, additional information requests, and replies.
Open the Ticket PageSuitable for longer issue descriptions, organized error details, and client or route behavior that needs to be explained in several parts.
No public email address is currently configured. Once an address is published, response timing will follow the email exchange; instant replies are not guaranteed.
No Public Contact Available YetSuitable for brief questions and ticket follow-ups after a contact entry is published. For account status, billing records, or subscription details, submit the request through the ticket page instead.
No public Telegram address is currently configured. Once an entry is published, response time will depend on the support queue at that time.
No Public Contact Available YetComplete context reduces repeated questions. Share only what is needed to identify the issue; never paste your account password, full subscription URL, or payment credentials.
State the platform you use, such as Windows, macOS, iOS, Android, or Linux. Include the error shown in the client, the selected region, and whether the issue occurs during import or connection. If only a specific international route fails, say whether other routes connect normally.
Explain where you are stuck: the login panel, subscription retrieval, client import, configuration update, or route switching. Do not send the full subscription URL in a ticket; provide the on-screen message or a screenshot with sensitive details obscured.
Include the relevant order, payment method, and issue type. VPN PY supports Alipay, WeChat Pay, and USDT, with a 7-day no-questions-asked refund policy. For order-status issues, sign in with the purchasing account before submitting a ticket so the records can be checked.
Support covers VPN PY accounts, subscriptions, and network acceleration services. Different issues are checked according to the information required for each case.